Lost or Stolen Card
If your physical Vallo card is lost or stolen, it's crucial to take immediate action to protect your account and funds.
Start by logging in to your Vallo account through the website or app. Once logged in, navigate to the card section and select the option to freeze your card. This ensures that no unauthorized transactions can be made using your lost or stolen card. After freezing the card, you can proceed to contacting us on the Contact page to request a replacement physical card.
Please keep in mind that there is a $10 fee associated with this process, which covers both the manufacturing of the new card and its shipping to your designated address.
Rest assured, Vallo is committed to ensuring a seamless and secure process for replacing your card and safeguarding your account.